Permanent
Jatujak, Bangkok, Thailand
Posted 3 เดือน ago
Duties and Responsibilities:
- Prepare biz requirement for project team.
- Operating as the lead point of contact for all matters specific to your clients.
- Building and maintaining strong, long-lasting customer relationships.
- Develop trusted advisor relationships with key accounts, customers, and stakeholders.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of daily/weekly/monthly/quarterly initiatives to internal and external stakeholders.
- Forecast problem and track key account metrics such as the number of device installation compare with happen problem, classify problem and present to team and stakeholders.
- Prepare reports relating to key accounts/clients as assigned.
- Assist with challenging client requests or issue escalations as needed.
- Work with BD, project team, technical team, operation team and accounting team.
- Coordinate, prepare and arrange agenda for meetings and record meeting minutes (sometimes).
- Prepare and distribute presentation slides/documents for updating status of merchants.
- Ability to work with internal team and client to serve requirements and solve issue.
- Monitor/tracking log worksheet of supporting request.
- Assist Management in day-to-day operations.
- Other tasks as assigned.
Requirements/Qualifications:
- Bachelor’s degree in any field.
- Proficient with MS Office application (Word/Excel/Power Point at least).
- Able to work under pressure and within timeline.
- Good English skills.
- Sociable and good human relations.
- Good organization skills.
- Good time management.
- Accuracy and attention to detail.
- Self-motivated.